marketing higher education

marketing higher education This is a marketing plan sample for your use. It is presented with permission from Geraldine Gallagher, Office of External Affairs, North Harris College in Houston Texas. Geraldine explains it is "really more of a marketing plan translated into a workplan for our staff than the traditional marketing plans we've done in years past." Thank you Geraldine for sharing this nice model with us.

—Bob Topor


NORTH HARRIS COLLEGE OFFICE OF EXTERNAL AFFAIRS

1997-98 MARKETING OUTREACH WORK PLAN

 

INITIATIVES

Database marketing program

Audiences:

Prospective students - returning women, high school seniors' parents, people looking for a new job, people looking for a high-tech job, older adults/retirees and people who need financial aid.

Purpose:

To build ongoing connections with individuals to boost enrollment.

Strategies:

Distribute news releases promoting free targeted publications in local media; send publication with federal financial aid booklet and FAF application; send "how to start college" brochure; follow up by telephone; mail the credit schedule; send a periodic newsletter promoting the college and specific programs; send a survey; send postcards promoting registration; maintain ongoing relationship, continually updating the database and checking each semester for enrollment.

 

Come to Campus program

Audiences:

Community, civic, volunteer, women's and older adult groups.

Purpose:

To create links between the college and the members of community groups to boost enrollment and build partnerships.

Strategies:

Invite groups to campus for specific events, as well as to hold their regular meetings; arrange to have a college rep to welcome them and give 10 minutes on the college's programs and events; create a brown bag luncheon program to invite special groups to the college for single-topic programs.

 

Community Outreach program

Audience:

Community groups.

Purpose:

To boost enrollment through community groups.

Strategies:

Place faculty and staff in community groups as speakers build awareness of college programs, and to gather names and addresses of prospective students to add to our database.

 

High School Recruitment program

Audience:

High school seniors.

Purpose:

To support recruitment and intervention.

Strategies:

Create programs to involve faculty, staff and business leaders with local high school seniors to begin to help them understand the value of college and get them started on the right track toward a degree and a career in a long-term recruitment program. Eventually could move to middle-school program.

 

Business Outreach program

Audience:

Business representatives.

Purpose:

To link with business to provide opportunities for employees. Large corporate relationships would continue through CBED.

 

Fine Arts Patrons program

Audience:

Identified fine arts patrons.

Purpose:

To build audiences.

Strategies:

Invite them to fine arts events and grand-openings, encourage season ticket purchases, send the fine arts calendar and host a reception for them.

 

Star '96 program

Audience:

Aldine and Spring ISD high school seniors.

Purpose:

To invite students to campus for a fun-filled, informative event to boost enrollment.

 

Community outreach/business partnership

Audience:

Residents of north Houston.

Purpose:

To enlist business support in publicizing registration through the donation of free marquee space in front of their stores.

 

 

TARGET AUDIENCES

  • Employees who wish to earn college credit toward a degree
  • Employees who wish to learn specific career skills
  • Managers and Human Resource Directors who seek affordable corporate training and development for their employees
  • Individuals who need a high school diploma
  • Individuals who have a diploma but require college prep coursework before earning credit
  • Individuals with some college who wish to earn a two-year or four-year degree
  • Returning women who have raised children, divorced or because of financial need must return to the workforce after some years out
  • Small business owners who seek affordable training for their employees
  • Small business owners who wish to learn more about marketing, management, business communication, accounting and running their businesses
  • Apartment dwellers
  • High school juniors and seniors
  • Older, retired and midlife adults
  • University students with home addresses in our ZIPs (for summer courses)
  • Former students who enrolled but dropped before official day
  • Residents of specific ZIP codes in Spring, Aldine and Klein ISDs
  • Former students who accumulated 40 hours in specific programs but aren't currently enrolled
  • Former students who haven't attended in two semesters

 

DIRECT MAIL

Direct mail: Postcards to current students promoting early registration

Audience:

Current students.

Message:

Register early for classes.

In Mail Box:

April, June, November.

List:

NHC supplies a comma delimited list on diskette.

Quantity:

10,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4 to GG-10/7 to SB-10/11 to TMH-10/15 in MB-11/10.

BUDGET:

$2,360 per semester / $7,080 annually.

 

Direct mail: Postcards to former students promoting early registration

Audience:

Former students.

Message:

Register for classes.

In Mail Box:

April, June, November.

List:

NHC supplies a comma delimited list on diskette.

Quantity:

20,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4 to GG-10/7 to SB-10/11 to TMH-10/15 in MB-11/10.

BUDGET:

$4,520 per semester / $13,560 annually.

 

Direct mail: Postcards to former students close to completion promoting early registration

Audience:

Students close to graduation.

Message:

Register for classes.

In Mail Box:

April, June, November.

List:

NHC supplies a comma delimited list on diskette.

Quantity:

10,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4 to GG-10/7 to SB-10/11 to TMH-10/15 in MB-11/10.

BUDGET:

$2,360 per semester / $7,080 annually.

 

Direct mail: Postcards to students who withdrew promoting early registration

Audience:

Withdrawn students.

Message:

Register for classes.

In Mail Box:

April, June, November.

List:

NHC supplies a comma delimited list on diskette.

Quantity:

5,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4 to GG-10/7 to SB-10/11 to TMH-10/15 in MB-11/10.

BUDGET:

$1,265 per semester / $3,795 annually.

 

Direct mail: Postcards to current students thanking them, supporting retention and promoting early registration

Audience:

Current students.

Message:

Thank you - retention.

In Mail Box:

April, June, November.

List:

NHC supplies a comma delimited list on diskette.

Quantity:

5,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-4/13 to SB-4/17 to TMH-4/22 in MB-5/7 to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4 to GG-10/7 to SB-10/11 to TMH-10/15 in MB-11/10.

BUDGET:

$1,265 per semester / $3,795 annually.

 

Direct mail: Postcards to current students who have not registered early

Audience:

Current students.

Message:

Register for classes - not too late.

In Mail Box:

May, August, January.

List:

NHC supplies a comma delimited list on diskette.

Quantity:

6,000 to 8,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-4/15 to SB-4/17 to TMH-4/22 in MB-5/7 to GG-7/15 to SB-7/17 to TMH-7/19 in MB-7/30 to GG-12/2 to SB-12/6 to TMH-12/10 in MB-12/31.

BUDGET:

$2,360 per semester / $7,080 annually.

 

Direct mail: Postcards to new students thanking them, supporting retention and promoting early registration

Audience:

Students new to the college.

Message:

Thank you - retention.

In Mail Box:

July, September, March.

List:

NHC supplies a comma delimited list on diskette.

Quantity:

5,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-6/3 to SB-6/7 to TMH-6/11 in MB-7/2 to GG-8/5 to SB-8/9 to TMH-8/13 in MB-9/3 to GG-2/3 to SB-2/7 to TMH-2/11 in MB-3/4.

BUDGET:

$1,265 per semester / $3,795 annually.

 

Direct mail: Personalized letters to HR directors, small biz CEOs promoting training and registration

Audience:

Human Resource directors, corporate training directors and small biz owners.

Message:

Send employees for quality, affordable, on-target skills training.

In Mail Box:

April, November.

List:

TMH provides list with names, addresses, affiliations and phone numbers. TMH provides list to NHC on diskette and greenbar, sorted by company name for follow-up and tracking of responses and enrollments.

Quantity:

15,000.

Piece:

TMH coordinates printing of one-color letterhead on Neenah Classic Crest Whitestone text weight and matching envelopes. Names and address are laser-jet on letter and envelopes.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4 to GG-10/7 to SB-10/11 to TMH-10/15 in MB-11/10.

BUDGET:

$7,440 per semester / $14,880 annually.

 

Direct mail: Cards to graduates and program completers

Audience:

Graduates and completers.

Message:

Congratulations and follow-up.

In Mail Box:

July.

List:

NHC provides a comma delimited list on diskette.

Quantity:

2,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4.

BUDGET:

$944 per semester / $2,832 annually.

 

Direct mail: Personalized letters to high school seniors promoting registration

Audience:

Spring, Aldine, Klein ISD high school seniors/graduates.

Message:

Register for college.

In Mail Box:

April, July, November.

List:

TMH provides list with names, addresses and phone numbers. TMH provides list to NHC on diskette and greenbar, sorted by last name for follow-up and tracking of responses and enrollments.

Quantity:

6,000 to 10,000.

Piece:

TMH coordinates printing of one-color letterhead on Neenah Classic Crest Whitestone text weight and matching envelopes. Names and address are laser-jet on letter and envelopes.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-4/14 to SB-4/16 to TMH-4/18 in MB-4/29 to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4 to GG-10/7 to SB-10/11 to TMH-10/15 in MB-11/10.

BUDGET:

$4,360 per semester / $13,080 annually.

 

Direct mail: Postcards to high school seniors promoting registration

Audience:

Spring, Aldine, Klein ISD high school seniors/graduates.

Message:

Register for college - not too late.

In Mail Box:

May, August, January.

List:

NHC provides a comma delimited list on diskette.

Quantity:

6,000 to 10,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-4/15 to SB-4/17 to TMH-4/22 in MB-5/7 to GG-7/15 to SB-7/17 to TMH-7/19 in MB-7/30 to GG-12/2 to SB-12/6 to TMH-12/10 in MB-12/31.

BUDGET:

$2,334 per semester / $7002 annually.

 

Direct mail: Cards to GED graduates

Audience:

GED graduates.

Message:

Congratulations and follow-up.

In Mail Box:

July.

List:

NHC provides a comma delimited list on diskette.

Quantity:

2,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4.

BUDGET:

$944 per semester / $2,832 annually.

 

Direct mail: Postcards university transient students promoting summer registration

Audience:

University students with home addresses in our ZIPs.

Message:

Register for college - pick up a few extra hours this summer.

In Mail Box:

May, August, January.

List:

NHC provides a comma delimited list on diskette.

Quantity:

6,000 to 10,000.

Piece:

TMH coordinates printing of two-color postcard, 5 1/2 x 8 1/2, on Neenah Classic Crest Whitestone cover weight.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau. Printer separates artwork. There is no close registration in the seps.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-4/15 to SB-4/17 to TMH-4/22 in MB-5/7.

BUDGET:

$2,334 per semester / $2,334 annually.

 

Direct mail: Bottomline adviser newsletter

Audience:

Prospective students (residents of specific ZIP codes in north Houston).

Message:

How to save money on a four-year degree by starting at NHC (and moving to UC).

In Mail Box:

July, November, April.

List:

Mailing House.

Quantity:

10,000.

Piece:

TMH coordinates printing of one-color newsletter, 8 1/2 x 11, on Neenah Classic Crest Whitestone cover weight, with perforated Business Reply Card for more info.

Artwork:

NHC provides film. TMH picks up film at Desktop Service Bureau.

Mailing:

Bulk rate, non-profit.

DEADLINES:

to GG-4/14 to SB-4/16 to TMH-4/18 in MB-4/29 to GG-5/6 to SB-5/10 to TMH-5/14 in MB-6/4 to GG-10/7 to SB-10/11 to TMH-10/15 in MB-11/10.

BUDGET:

$4,000 per semester / $12,000 annually.

 

DIRECT RESPONSE • DATABASE MARKETING

Database marketing program: Building long-term relationships with key audiences to promote college enrollment and registration

Audiences:

Returning women, high school seniors' parents, people looking for a new job, people looking for a high-tech job, older adults/retirees and people who need financial aid.

Strategies:

Distribute news releases promoting free targeted publications in local media; send publication with federal financial aid booklet and FAF application; send "how to start college" brochure; follow up by telephone; mail the credit schedule; send a periodic newsletter promoting the college and specific programs; send a survey; send postcards promoting registration; maintain ongoing relationship, continually updating the database and checking each semester for enrollment.

DEADLINES:

Responses in mail within 48 hours; new marketing piece prepared by the first Friday of each month to be mailed by the 15th of each month. Schedules mailed within three four weeks of classes beginning, coordinated with district drop. Annual plan to GG by May 8.

BUDGET:

$1,500 per semester / $4,500 annually, plus items listed separately.

 

Database marketing program: Building long-term relationships with business audiences to promote college enrollment and registration

Audiences:

Corporate HR and training directors and small business CEOs.

Strategies:

Send personalized letters with direct-response instrument to HR, training and small biz reps in college service area; send admissions packets; follow up by telephone; mail the credit/CE schedules; send rolodex cards; send a periodic newsletter promoting the college and specific programs; send a survey; send postcards promoting registration; maintain ongoing relationship, continually updating the database and checking each semester for enrollment.

DEADLINES:

Responses in mail within 48 hours; new marketing piece prepared by the first Friday of each month to be mailed by the 15th of each month. Schedules mailed within three four weeks of classes beginning, coordinated with district drop. Annual plan to GG by May 8.

BUDGET:

$500 per semester / $1,500 annually, plus items listed separately.

 

STUDENT INQUIRY RESPONSE

Database marketing project: Building long-term relationships with prospective students who call or write to the college for general information to promote college enrollment and registration

Audiences:

Prospective students who call the switchboard or admissions office for information about the college.

Strategies:

Use student inquiry form to centralize information distribution through external affairs; send admissions packet; follow up by telephone as staff is available; mail the credit schedule; send a periodic newsletter promoting the college and specific programs; send a survey; send postcards promoting registration; maintain ongoing relationship, continually updating database and checking each semester for enrollment.

DEADLINES:

Responses in mail within 48 hours; new marketing piece prepared by the first Friday of each month to be mailed by the 15th of each month. Schedules mailed within three four weeks of classes beginning, coordinated with district drop. Annual plan to GG by May 8.

BUDGET:

$2,500 per semester / $7,500 annually, plus items listed separately.

 

PRINT, ELECTRONIC & OUTDOOR ADVERTISING

Course schedule ads

Audiences:

Residents and employees south of the beltway and Greater Greenspoint area.

Strategies:

Place ads for Parkway and Carver Centers in the Northeast News, Greenspoint Reporter, Leader, North Freeway Leader and Acres Homes Citizen, listing the courses offered through Parkway and Carver.

Timing:

In newspaper two weeks before last week of registration.

DEADLINES:

Set up an annual calendar of deadlines with the center directors by May 8.

BUDGET:

$3,600 per semester / $13,800 annually, Center budgets.

 

Center ads

Audiences:

Residents and employees south of the beltway and Greater Greenspoint area.

Strategies:

Place ads for Parkway and Carver Centers in the Northeast News, Greenspoint Reporter, Leader, North Freeway Leader and Acres Homes Citizen, promoting the college and our key benefits.

Timing:

Ongoing during registration and in newspaper two to four weeks before last week of registration.

DEADLINES:

Set up an annual calendar of deadlines with the center directors by May 8.

BUDGET:

$3,500 per semester / $10,500 annually, Center budgets.

 

Specialty ads

Audiences:

Residents interested in general college and program-specific open houses; residents and employees interested in child care, real estate, welding, legal assisting and other programs that need enrollment boosts.

Strategies:

Place ads in weekly newspapers, as well as specialty trade publications.

Timing:

Ongoing throughout the year.

DEADLINES:

Set up an annual calendar of deadlines with the program directors by May 8.

BUDGET:

$6,000 annually.

 

Business ads

Audiences:

Business representatives in college service area.

Strategies:

Place ads promoting college as source of quality employee training in the chamber publications, newsletters and directories, as well as events for business professionals, such as the local American Association of Business Women chapter, trade show programs, etc.

DEADLINES:

Set up an annual calendar of deadlines with Judy by May 8.

BUDGET:

$1,200 per semester / $3,600 annually.

 

Community Education course schedule ads

Audiences:

Residents and employees in the college service area.

Strategies:

Place ads for CE in the Northeast News, Sun Group, Greenspoint Reporter, Leader, North Freeway Leader and Acres Homes Citizen, listing CE courses, particularly at mid-semester.

Timing:

Mid-semester and weekly.

DEADLINES:

Set up an annual calendar of deadlines with Pam by May 8.

BUDGET:

Will depend on frequency, CE budget.

 

College infomercials

Audiences:

Specific target audiences, including men and women 18 to 25 and 25 to 45.

Strategies:

Place college videos on 30-minute segments on network and cable TV, with transitional direct-response mechanisms.

Timing:

Last three weeks of registration.

DEADLINES:

Awaiting final approval.

BUDGET:

Awaiting new quotes.

 

Billboards

Audiences:

Residents and employees of college service area.

Strategies:

Place billboards with strong enrollment-building messages in key locations throughout the college service area, particularly during registration, with changeable snipes promoting specific registration periods and semesters.

Timing:

Ongoing and during registration periods.

DEADLINES:

Coordinate artwork with district to meet yearlong board deadlines, with paint change each semester to coordinate with schedule art; send out quotes for new short-term boards in February for May through August.

BUDGET:

Will depend on location and duration.

 

Free marquee space

Audiences:

Residents and employees of college service area.

Strategies:

Solicit free marquee space from local retailers in north Houston with strong enrollment-building messages in key locations throughout the college service area, particularly during registration.

Timing:

August, November, May.

BUDGET:

No budget impact, with the exception of thank you letters and appreciation certificates.

 

College videos

Audiences:

High school students, residents, business reps.

Strategies:

Distribute through shared counselors, high school libraries, career learning centers, county libraries, corporate HR directors. Test a direct-response program with videos mass-reproduced in a quantity of 500.

Timing:

Ongoing.

DEADLINES:

Duplicate with low-cost cover by May 1.

BUDGET:

$3,500 annually.

 

PUBLICATIONS & PROMOTIONS

College viewbook

Audience:

Prospective students.

Strategies:

Create a four-color, 8 1/2 x 11, four-page viewbook promoting the college's key benefits, academic transfer and technical programs; distribute to individuals who respond to direct-response and database programs, HR, training and small business reps and telephone inquiries. Not for college nights or mass distribution.

DEADLINES:

to GG-6/10 to SB-6/14 to printer-6/18 in our hands-7/9.

BUDGET:

$3,500 annually for 20,000.

 

College technical careers brochure

Audience:

Prospective students.

Strategies:

Create a four-color, 8 1/2 x 11, four-page viewbook promoting technical careers programs to accompany or be sent as follow-up to the video.

DEADLINES:

to GG-6/24 to SB-6/28 to printer-7/2 in our hands-7/23.

BUDGET:

$3,500 annually for 20,000.

 

Marketing booklets

Audience:

Prospective students.

Strategies:

Use direct-response marketing for booklets for senior parents, returning women, retirees, and people who need new jobs, high-tech jobs and financial aid.

DEADLINES:

Create a plan to update current booklets and produce shorter new booklets and submit to GG by Aug. 1.

BUDGET:

$5,400 annually for six different booklets, 36 to 40 pages.

 

Rolodex cards

Audiences:

HR directors, corporate training directors and small business CEOs.

Strategies:

Send to those who inquire through direct-response mechanism.

DEADLINES:

Complete. Plan to reorder as needed.

BUDGET:

$600 annually for 1,200.

 

College fact cards

Audiences:

Community groups, Friends of the College, grant providers, business leaders.

Strategies:

Update the college fact card as a one-color card for civic and business audiences and for college administrator presentations and packets.

DEADLINES:

Coordinate to update and provide info to district for the two-sided cards.

BUDGET:

$470 annually for 10,000.

 

Program information sheets

Audiences:

Current and prospective students in specific technical programs.

Strategies:

Create one-page, inexpensively produced program information sheets to replace the current program brochures; distribute in admissions packets on request; use in combination with viewbook and technical brochure.

DEADLINES:

Coordinate with program coordinators and submit a plan by Aug. 15 to GG to complete all sheets by Sept. 13. Order the shells by Aug. 19.

BUDGET:

$1,550 annually for 25,000 shells, plus on-campus duplication.

 

Fine arts calendar

Audiences:

Current and prospective students in arts programs; fine arts patrons; media; retirees.

Strategies:

Continue to produce and distribute four-color fine arts calendar.

Timing:

Printed by August 1.

DEADLINES:

to GG-7/1 to SB-7/5 to printer-7/9 in our hands-8/1.

BUDGET:

$3,728 annually for 3,000, plus $330 for envelopes.

 

How do you start college? brochure

Audiences

Prospective students.

Strategies:

Reprint two-color admissions brochures for college nights, speakers, shared counselors, direct mail and admissions packets.

DEADLINES:

Update and reorder as supplies get to less than 500.

BUDGET:

$1,238 annually for 5,000.

 

How can we help you? brochure

Audiences:

Current students.

Strategies:

Reprint counseling brochures.

DEADLINES:

Update and reorder as supplies get to less than 500.

BUDGET:

$1,238 annually for 5,000.

 

What's so great about North Harris College?

Audiences:

Prospective students.

Strategies:

Update and reprint information card for distribution through admissions packets.

DEADLINES:

Update and reorder as supplies get to less than 500.

BUDGET:

$470 annually for 10,000.

 

Student right-to-know brochures

Audience:

Current students.

Strategies:

Update and reprint brochures as requested by Student Services, cost to come from Student Services budget.

DEADLINES:

Check with Darla; may become part of student handbook.

BUDGET:

Cost to depend on quantity and number of versions, from SS budget.

 

Student handbook

Audience:

Current students.

Strategies:

To provide legally required info as well as info to improve persistence.

DEADLINES:

to GG-6/24 to SB-6/28 to printer-7/2 in our hands-8/1; coordinate with Linda Mark.

BUDGET:

$13,000, from SS budget.

 

Grant-funded brochures

Audience:

Current and prospective students.

Strategies:

Create, update and print brochures as requested by various departments in response to special needs, funded by Carl Perkins and other grants.

DEADLINES:

Coordinate with program coordinators and counselors.

BUDGET:

No budget impact.

 

Community outreach recruitment brochure

Audience:

Community groups.

Strategies:

Create and distribute a brochure and cards promoting college faculty as expert speakers; send speakers out to discuss their subject areas with a 15-minute plug for college enrollment, along with college recruitment brochures and, when appropriate, admissions packets.

Purpose:

To boost enrollment through community groups; to gather names and addresses of prospective students to add to our database.

DEADLINES:

to GG-10/14 to SB-10/18 to printer-10/22 in our hands-11/5.

BUDGET:

$1,351 annually for 5,000 brochures, plus $470 annually for 10,000 cards.

 

Schedule dust covers

Audience:

Residents of select ZIPs in Aldine, Spring and Klein.

Strategies:

Distribute districtwide schedules in a second mailing to the residents of specific service-area ZIP codes with a college-specific dustcover promoting the college centers, as well as key college benefits.

DEADLINES:

 

BUDGET:

Will depend on quantity and frequency, from center budgets.

 

CBED marketing piece

Audience:

Prospective corporate clients.

Strategies:

Create an expandable packet of information using staggered cards and a folder to market college products to business in a way that can be tailored for specific companies.

DEADLINE:

 

BUDGET:

$900 annually for 1,000, plus $550 for folders, CBED budget.

 

Student inquiry forms

Audience:

Callers.

Strategies:

Centralize fulfillment of requests for information that come to the switchboard, Admissions office and other areas through the External Affairs Office.

DEADLINE:

Redo current form. Submit to GG 4/22, to printer-4/25, in our hands-5/1.

BUDGET:

$750 annually.

 

Parkway and Carver Center Publications

Audience:

Center students and prospective students.

Strategies:

Provide design and printing of publications for Parkway and Carver, particularly during the grand-opening to support recruitment and PR.

DEADLINE:

Coordinate with center director; add to your annual deadlines plan. There will need to be a Carver brochure produced with summer.

BUDGET:

Will depend on specific requests, Center budgets.

 

Serving our students script

Audience:

Switchboard operators and frontline customer service personnel.

Strategies:

Script, publications and training for switchboard and frontline student services staff members.

DEADLINE:

 

BUDGET:

No budget impact.

 

What do our students wish to know? Top questions asked

Audience:

Switchboard operators and frontline customer service personnel.

Strategies:

Brochure with Q&A on most commonly asked questions.

DEADLINE:

 

BUDGET:

$250.

 

NHC folders

Audience:

Internal and external college audiences.

Strategies:

Use for packaging.

DEADLINE:

Reorder when quantities are less than 500.

BUDGET:

$1,000 for 2,000.

 

NHC 9x12 and 10x13 envelopes

Audiences:

Media, prospective students, retirees, Friends of College.

Strategies:

Use for distributing news releases, admissions packets and communications.

DEADLINE:

Reorder when quantities are less than 500.

BUDGET:

$940 for 10,000.

 

NHC pens

Audience:

Prospective students.

Strategies:

Use for recruitment.

DEADLINE:

Reorder when quantities are less than 500.

BUDGET:

$3,300 for 10,000.

 

NHC mugs

Audience:

Special guests, VIPs, CBED clients.

Strategies:

Use for promotion.

DEADLINE:

 

BUDGET:

$500 for 100.

 

Question cards

Audience:

External college audiences.

Strategies:

Use for recruitment and promotion.

DEADLINE:

Update and reorder when quantities are less than 500.

BUDGET:

$285 for 10,000.

 

Business Reply Cards

Audience:

Prospective students.

Strategies:

Use to encourage response rate.

DEADLINE:

Reorder when quantities are less than 500.

BUDGET:

$1,524 for 30,000.

 

One-color stationery for direct response and admissions cover letters

Audience:

Prospective students.

Strategies:

Use instead of two-color to save money, including personal letters in communications.

DEADLINE:

Reorder when quantities are less than 500 or as needed for direct mail campaigns.

BUDGET:

$2,420 for 50,000.

 

One-color No. 10 envelopes for direct response and admissions cover letters

Audience:

Prospective students.

Strategies:

Use instead of two-color to save money, including personal letters in communications.

DEADLINE:

Reorder when quantities are less than 500 or as needed for direct mail campaigns.

BUDGET:

$1,041 for 10,000.

 

TELEPHONE OUTREACH

Telemarketing project: Call students who've withdrawn and former students to get them re-enrolled

Strategies:

To provide one-on-one contact with students who dropped or are not currently enrolled to invite them back to college and to help them with the process.

Audiences:

Formerly enrolled students, students who've withdrawn, students who received financial aid but didn't enroll, GED recipients, former students close to completion, etc.

Strategies:

Call these target audiences to give them the message that we miss them and would like to help them complete their education.

Timing:

August, November, May.

BUDGET:

No current budget impact.

 

 

EVALUATION & PLANNING

Direct mail

Strategies:

Determine percentage increase of former students who re-enroll through diskette list evaluation after official day; determine recall rates of specific media among currently enrolled students. Goal: to increase re-enrollment by 5 percent.

DEADLINES:

Midway through each semester.

 

Other media

Strategies:

Determine recall rates of specific media through Scantron survey among currently enrolled students. Goal: to increase recall and response rates by 3 percent.

DEADLINES:

Midway through each semester.

 

Why students come to NHC

Strategies:

DEADLINES:

During registration.

 

Geographic impact

Strategies:

Determine ZIP Code penetration through ZIP Code analysis among currently enrolled students. Goal: to increase penetration rates in Aldine by 1 percent.

DEADLINES:

Midway through each semester. 8.

 

Why students leave

Strategies:

Determine why students leave the college. Provide assistance to Advising Center in obtaining survey results about student retention.

DEADLINES:

Coordinate with Lori Dowell.

 

Customer service

Strategies:

Tabulate counter feedback card responses. Don't forget Info Counter cards. Send surveys to students who withdraw.

DEADLINES:

Coordinate with Lori Dowell and student service directors who are tabulating their own office scores.

 

MARKETING OUTREACH BACKGROUND, CHALLENGES AND ENVIRONMENTAL FORCES

  • Surveys show that students in career/technical programs choose NHC for four primary reasons (multiple answers account for total percentage higher than 100). A summary of why students attend the college: (1) to transfer to a university - 40 percent (2) to earn an associate's degree - 34 percent (3) to obtain a better job - 30 percent (4) to learn a new skill - 27 percent.
  • Research indicates six factors influence a student's decision to attend the college (multiple answers): (1) location - 70 percent (2) tuition - 50 percent (3) college programs - 32 percent (4) class size - 29 percent (5) evening classes - 23 percent, and (6) faculty - 19 percent.
  • Studies showed that our students learn about the college in a variety of ways. The responses of one survey given three times showed how students heard about the college:

Medium / Student Recall: Spring '94 / Fall '94 / Spring '95 /Fall '95 / Fall '96

(1) schedule of classes mailed to home - 47 percent / 49 percent / 51 percent / 50 percent / 58 percent

(2) newspaper articles - 9 percent / 9 percent / 15 percent / 17 percent / 16 percent

(3) postcard or letter mailed to home - 20 percent / 31 percent / 49 percent / 51 percent / 31 percent

(4) billboard - 7 percent / 35 percent / 39 percent / 44 percent / 43 percent

(5) newspaper ads - 5 percent / 9 percent / 4 percent / 6 percent / n/a

(6) college night / college presentation - 4 percent. / 7 percent / 11 percent / 21 percent

(7) radio ads - 0 percent / 3 percent / 0 percent / 17 percent

Some student recall trends: The introduction of radio has increased the response pretty dramatically, but it is one Billboard recall has remained steady and was our no. 1 medium in terms of recall this fall. The recall of direct-mail cards and letters dropped dramatically, which is a result of ceasing to send huge amounts direct-mail to residents in ZIP codes and instead targeting more specific markets of students who have a relationship with us. Recall of the schedule remains fairly constant. The amount of free newspaper publicity has increased, yet awareness and recall have not. Anecdotally, new programs and classes - such as Microsoft certification - that were publicized primarily through free newspaper publicity have been full.

Students were also asked in the fall of '94 which newspapers they recalled seeing ads for the college. The results: Houston Chronicle (29 percent); Sun (12 percent); Greensheet (11 percent). Programs advertised in the Greensheet (cosmetology, computer training, office administration, GED and the facial specialty) tended to have anecdotal success in filling their classrooms. Because of consistently low recall on newspaper ads, we have ceased to use them for general college advertising.

  • Competition from HCC is being intensified in our southern district area, which Parkway and Carver serve. Houston Community College has run significantly larger and more frequent print ads in the local weekly press, the Houston Chronicle and the Houston Business Journal, and has initiated an aggressive, expensive radio and TV campaign, including one particular radio spot that knocks the district wide "your star is within reach" campaign. The Star Wars radio commercials have received anecdotal praise from faculty and students. We did not do a focus group before or after.
  • There was discussion that the out-of-district tuition increase, may have had some delayed impact on enrollments. This hypothesis was not confirmed during a telephone survey of 500 students who enrolled in fall, but not the subsequent semester (see results below). The survey suggests personal and work conflicts are the primary reason students choose not to enroll during the subsequent semester. This remains consistent from semester to semester.

 

Results: Telephone Survey of Students Enrolled Fall and Not Spring

Primary Reason for Not Returning to North Harris College

26 %

Personal or academic problems.

21 %

Personal problems or issues (new baby, pregnancy, engagement, marriage, personal illness, family illness, personal problems).

5 %

Academic problems, or didn't take TASP in time.

25 %

Job.

25 %

Started new job, working more hours or work / schedule conflicts (116).

14 %

Went to another two-year institution.

8 %

Transferred to another NHMCCD College (12 to KC - 3%; 13 to TC - 3%; 8 to MC - 2%).

6 %

Transferred to another community college or proprietary school (12 to HCC; 4 to ITT; 1 to San Jac; 11 to other or unnamed) Reasons: (1) course offerings, (2) cost or tuition, (3) convenience, (4) location.

14 %

Completed goals, graduated or transferred to a university.

10 %

Transferred to a four-year institution or the service (14 to Sam - 3%; 15 to UH - 3%;9 service or other university - 2%).

2 %

Were taking a single class for specific training, completion of a degree at another institution or recreation (10).

2 %

Graduated from NHC or believe they completed their educational objectives here.

10 %

Money.

10 %

Financial reasons (46).

9 %

Relocated.

9 %

Moved out of country, out of state or out of immediate area (41).

2 %

Problem with college.

2 %

Problems with an instructor or the college.

460

Total number of students who gave a reason for not attending.

  • Competition from the proprietary schools continues to draw students who are our potential students. A study of how these institutions responded to student inquiries by telephone indicated that they responded with a personal letter, four-color brochures and the business card of an admissions adviser. They answered the telephone number given in TV commercials 24 hours a day (most appeared to be fulfillment services). One in four called to follow up. All information was mailed first class and arrived within 10 days - most within 5 days. Additionally, at least two of these private schools are using billboards very close to the college.
  • The college advertised individual programs and groups of programs significantly more frequently than in the past. However, at the same time, the district ceased to run its full-page registration info ads. The college ads were much smaller (usually less than 1/4 to 1/5 of a page) and may have gotten lost. Five percent of students surveyed noticed our newspaper ads. This may very well be because they were smaller than the registration ads had been in the past. Thus, the college should work toward purchasing larger ads and cooping with the other colleges to get more bang for the buck. We addressed through the districtwide campaign and larger college ads with districtwide coordination. However, despite this blitz in the spring, summer and pre-fall period, newspaper recall remained low. Subsequently, we moved away from print ads for spring '95 registration, except in targeted population areas south the Beltway. We also moved toward full-page ads in these areas. Districtwide TV advertising during registration has increased rather substantially in the past year.
  • Enrollment has fallen consistently since 1993, when the college reached an all-time high of 12,000. This enrollment decrease is fairly consistent among programs throughout the college, though we have witnessed growth in certain areas. In spring 1997, enrollment turned around rather dramatically - with 7 percent growth - as a result of a thousand little things that happened throughout the college. These include: 12,000 telemarketing calls; aggressive dual-credit marketing; the shared counselor program; targeted direct-mail; the one-on-one recruitment efforts of the neighborhood centers.
  • The demographics of our service area are changing rather dramatically and will continue to do so. We have gathered extensive data to learn more about our communities - and are using information gathered by Magid evaluating our imaging in the area. North Harris College is compelled to improve its outreach and marketing to minority populations, particularly in the south side of the district. Magid research determined that, particularly in the southern Aldine area, the college name does not have high top-of-mind recall when respondents were asked to name a local college or university. However, those who do know about the college - either through top-of-mind or aided recall - have a positive perception of the facility, programs and services. The demographics of the college have changed, too, with a 45 percent increase in African-American students between 1996 and 1997.
  • The college distributed 622 news releases, an increase of 48 percent in one year.
  • Achieved 936 print media placements in one year; improved effectiveness of placement by increasing the volume of free, published news articles about NHC by 85 percent.
  • The college increased direct mail to students and prospective students by 300 percent - generated personalized, laser-jet letters to students and prospective students in diverse target markets, a total of more than 500,000 direct mail pieces in a year.
  • Student surveys suggest direct mail had impact. One in two currently enrolled students (up from one in five a year ago) students surveyed said that receiving a letter or postcard from NHC was one way they had heard about the college.
  • Student retention continues to be a problematic issue. Spring '95 figures show that North Harris College retained 57 percent of students within the term, losing 43 percent of students. National community college research indicates that in-term retention impacts term-to-term retention. Given that notion and the fact that national customer-service research indicates it costs at least five times to bring in a brand-new customer as it does to retain a current customer, we might consider increased retention as a way to improve student enrollment.
  • Magid research suggests the No. 1 way that members of the community would like to learn more about college programs is through free, on-campus "open houses." College research indicates that students prefer to get information about the college through the mail.

 

 

DEMOGRAPHIC INFORMATION ABOUT THE SOUTHERN PART OF OUR SERVICE AREA

Greenspoint

  • More than 20,000 individuals work in Greenspoint.
  • The square footage of the Greenspoint Management District's commercial development equals or exceeds that of the central business districts in St. Louis, Baltimore and San Diego.
  • Eighteen companies have US or world headquarters in Greenspoint and more than 50 multinational corporate tenants have offices in Greenspoint.
  • More than 600,000 individuals live within a 10 mile radius of Greenspoint.
  • Though public safety is an ongoing concern, the fact is that crime has dropped 38 percent in the Greenspoint area since 1991. The city and county's most advanced community policing facility, the Greater Greenspoint Public Safety Center at Greenspoint Mall, is home to 45 HPD and Sheriff's Department officers who patrol Greenspoint. In fact, when asked how to reduce crime in Houston, HPD police chief, Sam Nuchia, looked to Greenspoint. "As a business community, you are a model. When I meet with other business leaders in other parts of the city, be it the Galleria or wherever, I point to Greenspoint as the model of what can be done."
  • Greenspoint has more than 3,000 hotel rooms.

 

The Aldine Community

  • The Aldine community has an expansive population base and lower NHC enrollment penetration rates per ZIP code than the Spring community. The population: in the central region (Greenspoint Center) is nearly 67,000; in the southwest region (Carver Center) is about 63,000; in the southeast region (MacArthur Center) is more than 86,000. Population density in Aldine is 2,384 people per square mile and population growth is projects by the US Census Bureau to be 2.5 percent per year through the turn of the century. In the next five years, we can expect population growth of 12.5 percent for this community.
  • The socioeconomic characteristics of the Aldine community are not significantly different from communities such as Tomball, Humble or Spring. The significant difference is the cultural diversity, with nearly equal proportions of black, Hispanic and Anglo individuals.
  • The Aldine community is a family community with more than half of all households containing married couples with at least one child living at home. Most adult residents are employed full time and work in offices. The average annual income is about $30,000, approximately $8,000 less than communities to the north.
  • Aldine residents live in homes built mostly in the 1970s, with average values of $50,000 to $65,000. These residents commute to work in their own vehicles, driving an average of 30 minutes to their place of employment. Aldine households typically own two or more vehicles.
  • The Aldine economy is based primarily on retail trade, services and small manufacturers. The major occupational categories are retail sales, medical care, office occupations and skilled machine operators.
  • Only about 2 percent of the total adult population in Aldine currently attend North Harris College. In the fall of 1993, about one-fifth of Aldine's graduating seniors attended the college. Roughly one-third of the adults have their high school diplomas. Another one-fifth have earned some college credit. But less than 10 percent of adults have completed a college degree. The southeast Aldine area has the lowest number of adults with high school diplomas, just 55 percent.
  • The median age of the population in surrounding ZIP codes is 29, which is very close to the college's current median age of students (28).

 

EXTERNAL AFFAIRS PACKAGES

Admissions / outreach packets

Folders

10 x 13 admissions envelopes

Pens

How do you start college brochures

Career and technical programs brochures

College viewbooks

What's so great about North Harris College cards

Federal financial aid booklets

Federal financial aid applications

Program information sheets as requested

Credit schedules

College application

Business-reply card

For direct-response and inquiries: Letterhead for personalized cover letter

 

Business support packets

Folders

10 x 13 admissions envelopes

Pens

How do you start college brochures

Career and technical programs brochures

College viewbooks

What's so great about North Harris College cards

Federal financial aid booklets

Federal financial aid applications

Program information sheets as requested

Credit / CE schedules

College application

Business-reply card

Copies of the college's two videos

Poster for posting in lunchroom and other company gathering places

Cover letter to company representative

Packing boxes

 

 


Topor Consulting Group International - Main Page

March 1999